A refund request may be approved in the following situations:
Damaged or defective products received.
Expired or spoiled products delivered.
Incorrect product delivered.
Missing items in the order.
Order cancelled by JK Shopping Mart due to product unavailability or operational reasons.
Significant quality issues with fresh fruits, vegetables, dairy, meat, bakery, or other perishable products.
Refund requests for quality-related issues should be reported as soon as possible after delivery, preferably within 24 hours, along with clear photographs where applicable.
Refunds may not be approved in the following cases:
Incorrect delivery address provided by the customer.
Failure to receive the order due to customer unavailability.
Change of mind after successful delivery.
Minor variations in size, shape, colour, or weight of fresh produce.
Complaints made after the allowable reporting period.
Products damaged due to improper handling or storage after delivery.
All approved refunds will be credited exclusively to the customer's JK Shopping Mart Wallet.
No refunds will be made to bank accounts, debit cards, credit cards, UPI accounts, cash, or any other payment method.
Wallet credits can be used for future purchases on JK Shopping Mart without any additional charges.
Wallet balance is non-transferable.
Wallet balance cannot be withdrawn as cash.
Wallet balance cannot be transferred to another user.
Wallet balance cannot be converted into bank transfers or UPI payments.
Wallet credits may be used only for purchasing products and services available on JK Shopping Mart.
Wallet balance will remain available in the customer's account until used, subject to applicable promotional or legal requirements.
Every refund request is reviewed by our support team. We may request:
Product photographs.
Order details.
Delivery information.
Additional information required for verification.
JK Shopping Mart reserves the right to approve or reject any refund request after verification.
Once approved, the refund amount will normally be credited to the customer's JK Shopping Mart Wallet within 1–3 business days.
If only some items in an order are found to be damaged, missing, or defective, only those eligible items will be refunded to the wallet. The remaining order value will not be affected.
Orders cancelled before processing may be eligible for a full wallet refund. Once an order has been packed, dispatched, or delivered, cancellation may not be possible.
JK Shopping Mart reserves the right to refuse refunds in cases involving suspected misuse, fraudulent claims, repeated abuse of the refund policy, or violation of our Terms & Conditions.
JK Shopping Mart may update this Refund Policy at any time without prior notice. The latest version published on our website and application shall apply to all future orders.
For any refund-related assistance, please contact JK Shopping Mart Customer Support through the app or our official support channels.